As a new client of one of our practices, you probably have a lot of questions and maybe a few concerns. It’s always best to be prepared ahead of time and to have an idea of what you can expect with your first visit to one of our clinics.
When you arrive for your first appointment, you will be greeted warmly by one of our care team members, who will usher you and your fur baby into an examination room as soon as we have one available. Our goal is to see all of our clients and patients on time, and although we have contingencies in place for emergency situations, there will occasionally be times where the unexpected will create delays. We will always do our best to ensure that these delays are minimized as much as possible.
A typical visit will begin with one of our well-trained veterinary technicians, who will take a history, and gather some information for the doctor. The veterinarian will then come in, examine your fur baby, answer your questions, make recommendations and plan further diagnostics or treatment as necessary. The veterinary technician will return at the end of the appointment to wrap things up, provide you with further educational information, and answer any routine wellness or fur baby care questions you may have. Our client care specialists will then handle billing and schedule any needed follow up.
While the details of your visits may vary, depending on the needs of your furry best friend, one thing that you can always expect, every time you come to one of our clinics, is to receive our full attention and to be treated with courtesy and respect. It’s our pledge to you.
We are excited to meet you and all of your family members – especially those of the four-legged variety!